- One of the most vital aspects of managing any estate or complex is to attend to queries, requests and complaints from residents. The EEM online website was developed to stream line this process and EEM staff monitor all communications to ensure that a satisfactory conclusion is reached. In addition, EEM operates a 24 hour emergency call centre to assist with after hour emergencies;
- To ensure harmonious living for the benefit of all residents, EEM ensures that the estate Rules of Conduct are upheld by all residents, whether tenants or owners, visitors, contractors, sub-contractors or employees;
- Regular meetings are held with the Trustees of each estate and complex at which management issues are addressed and thereafter actioned by EEM. All legal matters pertaining to Sectional Title/Section 21 regulations are also attended to;
- EEM handles the day to day site management of each estate/complex. This includes regular site inspections and monitoring of internal and external service providers and contractors.